FAQ
Answers to the most frequently asked questions.
Orders, Shipping & Returns
What are the shipping costs and delivery times?
Shipping costs and delivery times vary depending on the destination country and the delivery method selected. They are shown before the order is confirmed.
More information is available in the “Shipping & returns” section.
Will the package reveal what I ordered?
No. Orders are shipped in neutral, discreet outer packaging, with no imagery or wording that reveals the nature of the products inside.
How do I track my order?
When tracking is available, an email containing the tracking number is sent when the order is dispatched.
Can I return a product if it isn't right for me?
Yes, under certain conditions. The statutory right of withdrawal may be exercised within 14 days of receiving the order.
For hygiene reasons, this right no longer applies to certain products once their protective seal has been opened, removed or damaged.
FlowFlow also offers a 30-day commercial return period for products that are unopened and still sealed.
More details are available in the “Shipping & returns” section.
Warranty & Products
My product arrived damaged or no longer works: what should I do?
Contact us at support@flowflowfrance.com with your order number and a description of the issue. A photo or video may help us process your request more quickly.
The applicable statutory guarantees remain in force, independently of the right of withdrawal and the hygiene exception.
I reported a defect: when can I expect a response?
We do our best to reply within 7 business days and let you know the next steps.
Can my product be repaired if it breaks down?
In the event of a lack of conformity, repair or replacement may be offered under the conditions of the statutory guarantee of conformity.
If repair is not possible or cannot reasonably be carried out, another remedy provided by law may be offered.
Is a replacement product also covered by warranty?
Yes. The replacement product is covered by the applicable statutory guarantees, subject to the conditions set out in the French Consumer Code.
Are FlowFlow products medical devices?
No. FlowFlow products are intended for personal wellness and are not medical devices, unless otherwise stated on the product page.
Precautions for use and any product-specific contraindications are listed on the product page, packaging or instructions.
Privacy & Data
How is my personal data protected?
Personal data is processed in accordance with the GDPR and our Privacy Policy. Only the data necessary for the purposes described in that policy is collected and shared with the recipients and service providers required to operate our services.
More information is available in our Privacy Policy.
Can I refuse non-essential cookies?
Yes. Non-essential cookies can be accepted, rejected or customized via the cookie banner. Your choices can be changed at any time via “Cookie settings”.